Privacy Policy
This Privacy Policy describes how personal information is collected, used, and protected when you visit or interact with the website ambivalently-yours.com (“Website”), operated by Ambivalently Yours (“we,” “us,” or “our”). We are committed to upholding the highest standards of privacy and data protection, and we treat your personal information with care and transparency. This Privacy Policy complies with the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws.
1. Commitment to Your Privacy
Ambivalently Yours values the privacy and trust of its users. We are dedicated to ensuring that your personal data is processed lawfully, transparently, and only as necessary. This commitment guides how we collect, store, use, share, and protect your personal information when you access or interact with our Website.
2. Scope of this Policy & Data Controller
This Privacy Policy applies to personal information collected through ambivalently-yours.com and to all related services and communications.
Ambivalently Yours is the data controller of your personal data, meaning we determine the purposes and means of processing. If you have any questions about this Policy or how we handle your data, please contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following types of personal data, depending on how you interact with our Website and services:
a. Usage Data:
Information about how you use ambivalently-yours.com, including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, platform, session duration, referring URLs, and interaction with the Website.
b. Account Data:
Information provided when you create an account, complete forms, or contact us, including your name, address, email address, and phone number.
c. Profile Data:
Preferences, interests, user behavior, purchase history, wishlists, and other data associated with your user profile on our Website.
d. Communication Data:
Records of your communications with us, including support inquiries, emails, and contact forms submitted through ambivalently-yours.com.
e. Technical Data:
Information about your device and system configuration used to access our Website, such as device model, operating system version, screen resolution, and other device identifiers.
f. Transaction Data:
Details relating to orders, payments, shipping, and delivery, including billing address, items purchased, and payment confirmation (processed through secure third-party gateways).
g. Preference Data:
Information regarding your consent preferences for marketing emails, newsletters, and your interest in specific products, services, or types of content.
4. Legal Bases for Processing
We process your personal data only where permitted by law. Our legal bases for processing include:
– Contractual Necessity: To fulfill or perform a contract with you, such as processing transactions or providing support.
– Consent: Where you have given clear permission for us to process your personal data (e.g., for marketing).
– Legitimate Interests: To improve the Website experience, secure the platform, and respond to your requests, provided this does not override your fundamental rights.
– Legal Obligation: Where necessary for compliance with applicable laws or regulations.
5. Your Rights
Under the GDPR and CCPA, you have specific rights regarding your personal data, including:
– Right of Access: Request access to your personal information and obtain a copy.
– Right to Rectification: Request that we correct inaccurate or incomplete information.
– Right to Erasure: Request deletion of your personal data, subject to legal exceptions.
– Right to Restriction: Request restriction of processing in specific circumstances.
– Right to Data Portability: Obtain a copy of your data in a structured, commonly used format.
– Right to Object: Object to processing based on legitimate interest or direct marketing.
– Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your data. These include:
– Data encryption in transit and at rest
– Restricted access based on roles and responsibilities
– Periodic security training for personnel
– Routine backups and recovery protocols
– Secure data storage infrastructure and firewalls
While no online service is completely secure, we are dedicated to safeguarding your personal information.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or California, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and compliance with local data protection requirements.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Retention timeframes depend on the category of data:
– Usage & Technical Data: 12 months
– Account, Transaction & Profile Data: 7 years (for tax, accounting, and warranty purposes)
– Communication Data: 3 years
– Preference Data: Until consent is withdrawn or after 2 years of inactivity
Where appropriate, data will be anonymized or securely deleted.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on ambivalently-yours.com. These include:
– Essential Cookies: Necessary for Website functionality (e.g., login, security).
– Functional Cookies: Enable features like language settings and account preferences.
– Analytics Cookies: Help us measure and understand how visitors use the Website.
– Performance Cookies: Improve response times and optimize user journeys.
10. Cookie Management & Compliance
By using ambivalently-yours.com, you consent to the use of cookies. You may manage or withdraw your consent at any time through your browser settings or by using our on-site cookie management tool, in compliance with GDPR and CCPA. Please note that disabling certain cookies may affect site functionality.
You also have the right to opt out of the sale of personal information under the CCPA. We do not sell your personal data for monetary gain. Nevertheless, you may still submit opt-out requests as a precaution.
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe we have collected data from a child under this age, please contact us at [email protected], and we will take appropriate steps to delete the information.
12. Policy Updates
We reserve the right to modify this Privacy Policy at our discretion. Users are encouraged to review this policy periodically for changes. Where required by applicable law, we will notify users of material revisions through the Website or via direct communication channels.
13. Contacting Us
If you have any questions, complaints, or require additional information about our privacy practices, please contact us at:
Email: [email protected]
We are committed to upholding your privacy rights and will respond promptly to all reasonable requests.
This Privacy Policy reflects our strong commitment to responsible data stewardship and compliance with the GDPR, CCPA, and other global privacy standards.